3CLogic Voice-Permits ServiceNow’s Virtual Agent in Hottest Collaboration with Technologies Workflows Business enterprise Unit

ROCKVILLE, Md.–(Organization WIRE)–3CLogic, these days declared the integration of its voice solution with ServiceNow’s indigenous Virtual Agent as part of its ongoing collaboration with the company’s Technologies Workflows business enterprise device. The new presenting will leverage ServiceNow’s Digital Agent Designer, pre-created Virtual Agent topics, and normal language (NLU) engine to allow for ServiceNow prospects to easily create and deploy conversational self-company simply call flows to resolve for popular contact inquiries quickly although strengthening the client practical experience.

For every a modern 2022 research1, calling continues to be a chosen means of engagement by men and women, with 27% reporting an improve in their use of simply call facilities for products and services. With 3CLogic’s voice-enablement of ServiceNow’s Digital Agent, buyers will take pleasure in numerous new built-in abilities and use circumstances which include:

  • Creating conversational IVRs leveraging ServiceNow’s Digital Agent Designer – the means to design and style smart self-company call workflows with ServiceNow’s native drag-and-drop designer supported by 3CLogic’s built-in speech capabilities.
  • Ability to extend current Virtual Agent Chat flows to ability new voice encounters – deploy new voice workflows rapid with the choice to re-use, develop on, and apply present virtual agent flows and topics to fix for frequent get in touch with inquiries or deflect repetitive types by way of voice self-service and 3CLogic SMS.
  • Leverage ServiceNow’s indigenous all-natural language comprehending (NLU) engine –apply the electric power of ServiceNow’s native NLU versions and 3CLogic to establish a caller’s intent and deliver meaningful conversations working with the entire context of the Now Platform.
  • Allow assistance groups to make, deploy, and adjust voice workflows devoid of IT – empower departments and company groups to create, check, and launch voice encounters without the have to have to rely on worthwhile technical sources or suffer long shipping and delivery occasions.

A ServiceNow Leading Technological know-how Spouse, 3CLogic has observed powerful demand for its wide suite of voice, SMS, and cloud phone center capabilities from ServiceNow prospects looking for to complement their use of ServiceNow’s electronic channels (ie: awareness portal, e-mail, chat, and so on.).

“3CLogic customers are keen to leverage their investment in the Now Platform to provide excellent buyer and employee encounter,” points out Denis Seynhaeve, CEO of 3CLogic. “Merging our voice option with ServiceNow’s Virtual Agent Designer provides however one more way to do so. Boosting ROI of course, but also providing outstanding CX by way of self-service and effortless escalation to brokers. This is uniquely impressive.”

With active deployments across five continents, 3CLogic’s prospects include nicely-recognised makes including 7-Eleven, Nissan, Denny’s, and Korber Pharma leveraged across the ServiceNow suite for IT Services Management, Shopper Provider Management, HR Company Supply, and most recently Healthcare & Life Sciences Support.

“We are fired up to produce this additional stage of operation to our buyers in the Now Platform Tokyo release in ongoing partnership with 3CLogic,” states Matt Schvimmer, SVP of product and assistance management at ServiceNow. “Phone continues to be a key interaction channel for both customers and workers and this new ability will enable companies to make modern day voice workflows while leveraging the entire Now System to deliver excellent ordeals and outcomes.”

3CLogic’s Digital Agent voice integration for ServiceNow is typically obtainable right now with ServiceNow’s latest Now System Tokyo release. As portion of its continued work with ServiceNow, the organization will be a sponsor and exhibitor at the forthcoming ServiceNow Environment Forum in Chicago in November.

About 3CLogic

3CLogic transforms cloud platforms or CRMs by seamlessly integrating voice with present digital channels. Its innovative alternatives lengthen CRM and info system abilities for International 2000 companies by enabling sophisticated and scalable functions this sort of as optimized self-provider activities, digital and live agent interactions, and conversational analytics. For a lot more information, remember to check out www.3clogic.com.

ServiceNow, the ServiceNow brand, Now, Now System, and other ServiceNow marks are logos and/or registered trademarks of ServiceNow, Inc. in the United States and/or other international locations.

1 Get in touch with Centre Satisfaction Index 2022 I CFI Team

Candice Cearley

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